- Same day shipping for orders places by 2:00PM EST Monday – Friday
- Tracking number e-mailed at 6:00PM EST
$11.95 shipping and handling added to all orders under $39.99. Orders over 12oz will ship via FedEx Ground, orders 12oz or less will ship via USPS First Class Mail. For your security, we only ship to the billing address associated with your credit card for orders over $250. We only ship to the 48 contiguous (connected) states. This means no Hawaii, Alaska, Puerto Rico, or international orders. Unfortunately we cannot ship to APO, FPO or PO Boxes (accidental orders will be refunded).
WARRANTY AND RETURN POLICY
REFUNDS AND RETURNS
“Our Fault” (We made a mistake)
Report within 10 days of delivery – No cost to you, we foot the bill to get the item back and send replacement.
Report after 10 days of delivery – Use “Your Fault” below.
An example of “Our Fault” would be damaged merchandise or improper description. We use common sense, no tricks or fine print.
“Your Fault” (You made a mistake)
Report within 30 days of delivery – No restocking fee
Report between 31 and 60 days of delivery – 10% restocking fee
No returns after 60 days of delivery, sorry.
$13.95 per package shipped each way (inbound and outbound).
We try our best to fit everything you order into one package. If you order multiple items, our goal is to ship all of your order items in one box. For example, most six piece combo sets of headlights will ship as one package. Occasionally the items are very large and must be shipped as multiple packages.
The not so fine print:
All items must be returned in the same condition received. You are required to use the original packaging for returns.
Pictures are always required to process “Our Fault” claims.
All items come with a 90 day warranty against manufacturer's defects such as water penetration and discoloration of the lens. This warranty will only be honored if the item is not damaged of modified. Warranty does not cover items made of rubber such as seals and gaskets.
Warranty will cover shipping expenses for 30 days from the date the item was received. After 30 days buyer is responsible for shipping expenses both ways.
This warranty ONLY covers the replacement or repair of the item. This warranty DOES NOT cover ANY EXPENSE associated with making the claim such as installation, towing, or SHIPPING COSTS. We reserve the right to refund the original purchase price of the product if a reasonable remedy cannot be obtained.
Warranty is valid for one replacement of each item.
Pictures are always required to process warranty claims
EXTENDED YOUR WARRANTY
We offer two extended warranty options on select items.
The above extended warranties are offered for various items at very affordable prices. Extended warranty options are offered at checkout. Your extended warranty purchased will change the time length of your standard 90 Day limited warranty to the time length stated on the upgrade.
ABOUT HEADLIGHTS DEPOT
HeadlightsDepot.com is family owned business operated by 21 dedicated team members. Since 1972 our family has been providing quality automotive advice and services to the wholesale side of the industry. In 2004 we started HeadlightsDepot.com to fill a growing demand for quality headlights to be available to the public at affordable prices. We started this mission by putting ourselves in your shoes and searched for replacement headlights. We called dealerships and quoted OEM (Original Equipment) headlights. We called junkyards and quoted used headlights. We searched everywhere for the very best aftermarket headlights. We discovered the industry was crowded with high prices and poor service.
To keep our prices low we sourced the very best aftermarket manufacturers of headlights. After extensive research we found a large percentage of OEM headlights from the dealership were not actually original, but aftermarket headlights made in Asia offered as OEM service parts. We were able to go direct to these types of aftermarket manufacturers of headlights overseas and purchase headlights of equivalent or higher quality at a fraction of the cost. We also kept in mind that our customers were paying for their headlights out of their own pockets and a big insurance company was not on the other end of the bill, so we keep costs down so we can offer minimal markups and accept very low margins without sacrificing service.
To offer better service we made the decision to specialize and offer only headlights. We believe it's better to be the best at one thing than to try and be good at many things. You'll notice our competition offers thousands of different kinds of products, most auto parts companies do. We're different, when it comes to headlights nobody can offer the kind of service that we can because this is the only thing we do. Our dedicated Customer Service team members are experts on headlights because it's the only product we offer. Our service starts with our fast response to pre-sale questions about your headlights. Our service follows with shipping your headlights quickly in the proper packaging so they arrive safe. Most important, we stand behind our headlights after the sale so you can feel confident about your purchase of headlights from start to finish.
So who are we? We're a Father and Sons team that's at the office and in the warehouse every day, guaranteed. We're a team of 21 headlight experts dedicated and ready to serve. We're on a mission to provide the most competitive prices in the market. We're a specialized company that's confident our service is better!